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Finance | Project Oper...
Release wave 1 2025 Customer Insights – Journeys
Malinm85
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Finance | Project Oper...
Multiple segments in a journey
Malinm85
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Finance | Project Oper...
August update of release planner for Customer Insights – Journeys
Malinm85
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Finance | Project Oper...
The final death of Outbound
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Release wave 1 2025 Customer Insights – Journeys

Microsoft is set to unveil exciting new features for Customer Insights - Journeys through October 2025, with many transitioning to general availability by April. Key enhancements include journey automation, data export capabilities, waitlist regis...

Malinm85
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Multiple segments in a journey

You can now have multiple segments to start a journey in Dynamics 365 Customer Insights - Journeys.

Malinm85
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August update of release planner for Customer Insights – Journeys

Not too long ago I did the release wave 2 post for Customer Insights – Journeys, and I thought that would be most of the things we were getting until March. This post shows how wrong I was, and I’ve never been more happy to be wrong! The release p...

Malinm85
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The final death of Outbound

We’ve all known the time would come when Outbound was deprecated, but the exact date hasn’t been public, until now! June 30th 2025 is the last day Outbound will be in Customer Insights – Journeys! If you or your customers are still using Outbound,...

Malinm85
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Release wave 2 2024 – Customer Insights – Data

Release wave 2, 2024 introduces new features for Customer Insights - Data until March 2025. Key highlights include Delta Lake format for faster insights, automated segment and measure management, Microsoft OneLake and Dataverse integration, and ge...

Malinm85
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Release wave 2 2024 – Customer Insights – Journeys

Release wave 2 2024 brings exciting updates including Copilot customization, journey creation, campaign management, and email branding. Additional features like vanity domains and lead scoring enhance customer experience. With the promise of more ...

Malinm85
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Microsoft Dynamics 365 Sales and Customer Insights Certifications Retirement: What...

Microsoft is retiring mb-210, mb-220, and mb-260 Dynamics 365 certifications and introducing Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate.

Malinm85
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Lists in emails in Customer Insights – Journeys

In Dynamics 365 Customer Insights - Journeys, users can list various items in an email as long as they are registered in Dataverse. This can include different insurances, contact names, purchased products, event passes, and registered event names.

Malinm85